Boing! session booking terms and conditions

  1. To guarantee a space you must pre-book.  We may allow non-pre-booked walk-ins if we have space but due to the Government restrictions seriously reducing our capacity, this is extremely unlikely.​

  2. We ask that, if you are feeling poorly, or displaying any COVID19 related symptoms, you stay at home.  We will be taking everyone's temperature with a laser thermometer upon entry and won't be able to admit anyone with a highly elevated temperature.

  3. Our play sessions are now two hours each, Monday, Wednesday and Friday (9.30-11.30am and 12.30-2.30pm).  Please stick to these times especially at the end of the session.  It is not in our nature to put pressure on people to leave - we love your company - but we will have a lot to do at the end of each session and, initially at least, Boing! will be staffed by a smaller team.

  4. We must be advised of all members of your party - every individual is counted in our total capacity figure.

  5. We will still offer varied refreshments and food through the cafe but, initially, our menu will be reduced.  We ask that you do not bring your own food and snacks to consume at Boing! (unless it is food for babies) and, if possible, support our cafe.

  6. You must abide by general Government COVID19 guidance whilst attending a session.

  7. All customers must wear a face covering at all times unless exempted from doing so (exemptions include medical reasons, being aged under 11 years, sitting at a table to drink/eat).  Customers who are exempt and do not wear a face covering should be even more aware of social distancing rules and the importance of other guidance (such as coughing/sneezing into your elbow) due to the increased risks of transferring the virus.

  8. You cannot form groups of more than 6 people in total (including all children/babies in the group) for any reason (and that would have to be over 2 tables). And you must still socially-distance from every other customer, even within that group of 6, unless you are all from the same household or social bubble.

  9. Customers have always been asked not to eat or drink away from their table but recent COVID19 guidance has made this a legal requirement.  Please do not consume anything away from your table.  You may carry food or drink back to your table but you must not consume it until you are sitting down at the table.

  10. Please do not move any tables or chairs, as they have been spaced in accordance with distancing guidelines.

  11. We operate a 100% track & trace system at Boing!  The details you enter for your booking may also be used for track & trace purposes by the authorities. Any walk-in customers must leave basic contact details with us before they are allowed entry.

  12. We have a QR code for Boing! as do Lockleaze Neighbourhood Trust for The Hub.  If you have have downloaded the app please do scan the Boing! QR code upon entry.

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Boing! Softplay Family Centre, is a part of Boing Bristol CiC which is registered in England and Wales as a company limited by guarantee (number 09490607).

Tel: 07936 503445

Email: parties@boingsoftplay.com

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