FAQs - Frequently Asked Questions

Do you have a question? We've listed some of the top things we are asked along with our answers below.

About visiting Boing!

When is Boing! open?

Check our 'What's on' page for details of when Boing! is open and the different activities running each week. We also recommend keeping an eye on our Facebook page for last minute updates to what's happening: www.facebook.com/boingsoftplay

What happens in Boing!?

We run exciting softplay and other activity sessions for children aged 0-5 years and their parents/carers alongside our affordable cafe. More details are available on our 'What's On' page.

Is Boing! open to everyone?

Boing! is open to families living in any area who have a child aged 0-5 years. Some activities or groups that take place in Boing! are open to certain groups of people - check our 'What's On' page for more details.

Can I bring my older child to Boing!?

Whilst older children are welcome in the Boing! premises, only children aged 0-5 years are permitted to be on the softplay.

Where can I park my car?

There is ample, free on-street parking available outside Boing! and nearby. Visit our 'Contact' page for a map of our location.

What are you doing to make Boing! safe from Coronavirus?

The Government agreed that softplay centres were safe to re-open from mid-August 2020 and put their name to strict guidance produced by BALPPA, the indoor play industry body. Since then we have spent a lot of time poring over the guidance to make sure that we can re-open in a way that keeps customers and staff safe, doesn't compromise the quality of play and is still as accessible and affordable as possible. Cleaning was very important to us pre-COVID19 but we have ramped this up considerably. We have invested in a fogging machine which kills all viruses, including flu and COVID19, immediately. Fogging will take place after every session alongside thorough cleaning. Hand sanitiser will also be available upon entry and throughout the centre. Please see our COVID19 page for further details.

About hiring Boing!

What are your kitchen facilities?

The kitchen is part of the exclusive hire of Boing! and you are very welcome to use the facilities in there. These include a fridge, freezer, oven, microwave, hot water point, as well as enough plates, cups and cutlery for your party. Please note, for safety reasons, children are not permitted in the kitchen.

What can I hire Boing! for?

We love that our space is used for a range of different activities for 0-5 year olds and their families. Whether it's a party, a one-off event, a regular group or something totally different, we will happily consider making the space available at a reasonable cost to ensure it is somewhere for everyone to join in. You can book a Boing! Party, or hire it for a community activity or private event. Check out the options on our ' Hire Boing!' page.

Can I see the space before I book?

Visit our 'See Boing!' page for photos of the space. If you'd like to see the space in person, please get in touch via our ' Contact' page and we will arrange this with you at a convenient time.

How do I hire Boing!?

If you'd like to book a party at Boing!, click here. If you'd like to hire Boing! for a private event, click here.

About Boing! Parties

Can I put up decorations?

We are really happy for you to decorate the space for your party but please see the Terms and Conditions beforehand - you will only be able to put decorations up in the designated areas. Our Party Host will be on hand to help you with your party set up. Please remember that set up and clearing time is included within your 2h 45min party booking and the room should be returned to its original layout at the end of your hire.

Do you have a sound system available?

There is a CD player in Boing! which is available for use. You are welcome to bring your own equipment but you do so at your own risk.

What time can I get into the building?

Boing! will be accessible at the start of your hire (either 9am, 12:15pm or 3.30pm depending on your session). Your booking hire time includes time to set up and clear away.

Do you provide food packages?

We do not yet offer food packages as part of our party hire – this allows you the flexibility to keep party food as simple or creative as you like! Please be aware of possible allergies amongst your guests and also that Boing! is a nut-free zone.

How do I book a Boing! Party?

Visit our 'Parties' page for information about how to book your party.

Are we able to book parties at the moment?

Yes! Please visit our 'Parties & other hire' page.

What happens if we booked a party that was not able to happen due to coronavirus?

Someone should have been in contact with you - if that is not the case please do let us know as soon as you can. We have been so grateful for the help and support we have received from so many people and that includes customers who have simply beared with us during this difficult period. Many of you have agreed to your outstanding party being deferred and this has really helped us survive until now.


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