FAQs - Frequently Asked Questions
Do you have a question? We've listed some of the top things we are asked along with our answers below.
About visiting Boing!
When is Boing! open?
Check our 'What's on' page for details of when Boing! is open and the different activities running each week. We also recommend keeping an eye on our Facebook page for last minute updates to what's happening:
What happens in Boing!?
There are a number of different groups that use the space for community activities, as well as our open access Community cafe sessions. More details are available on our 'What's On' page.
Is Boing! open to everyone?
Boing! is open to families living in any area who have a child aged 0-5 years. Some activities or groups that take place in Boing! are open to certain groups of people - check our 'What's On' page for more details.
Can I bring my older child to Boing!?
Whilst older children are welcome in the Boing! premises, only children aged 0-5 years are permitted to be on the softplay.
Where can I park my car?
There is ample, free on-street parking available outside Boing! and nearby. Visit our 'Contact' page for a map of our location.
What are you doing to make Boing! safe from Coronavirus?
The Government agreed that softplay centres were safe to re-open from mid-August 2020 and put their name to strict guidance produced by BALPPA, the indoor play industry body.
About hiring Boing!
What are your kitchen facilities?
What can I hire Boing! for?
We love that our space is used for a range of different activities for 0-5 year olds and their families.
Can I see the space before I book?
How do I hire Boing!?
About Boing! Parties
Can I put up decorations?
We are really happy for you to decorate the space for your party but please see the Terms and Conditions beforehand - you will only be able to put decorations up in the designated areas. Our Party Host will be on hand to help you with your party set up.
Do you have a sound system available?
There is a CD player in Boing! which is available for use.
What time can I get into the building?
Boing! will be accessible at the start of your hire (either 9am, 12:15pm or 3.30pm depending on your session). Your booking hire time includes time to set up and clear away.
Do you provide food packages?
We do not yet offer food packages as part of our party hire – this allows you the flexibility to keep party food as simple or creative as you like! Please be aware of possible allergies amongst your guests and also that Boing! is a nut-free zone.
How do I book a Boing! Party?
Visit our 'Parties' page for information about how to book your party.
Are we able to book parties at the moment?
Unfortunately we have had to suspend all party booking due to Government conronavirus restrictions. Once these restrictions have been lifted, this very popular service will start again. Please watch this space and also our Facebook page for further, up to date, details.
What happens if we booked a party that was not able to happen due to coronavirus?
Someone should have been in contact with you - if that is not the case please do let us know as soon as you can. We have been so grateful for the help and support we have received from so many people and that includes customers who have simply beared with us during this difficult period. Many of you have agreed to your outstanding party being deferred and this has really helped us survive until now.